These Terms of Service govern your use of pellorai.shop and your purchases from Pellorai, operated by EASTMOOR PROPERTY LIMITED of 6 Waverley Road, Manchester, United Kingdom, M28 7UW. By browsing our site or placing an order, you agree to the terms set out below alongside our shipping, returns, and privacy policies.
What You Can Expect From Our Site
We aim to keep product descriptions, images, colours, and specifications as accurate as possible. However, screen settings, lighting during photography, and device differences may cause minor variations in how a product appears. We do not guarantee that every detail will match your display exactly.
Product availability can change. If an item becomes unavailable after you place an order, we will contact you to discuss alternatives or a refund.
Our site may occasionally be unavailable due to maintenance, technical issues, or events beyond our reasonable control. We do not promise uninterrupted access.
Prices and Currency
Prices shown on pellorai.shop reflect the currency displayed at checkout. Any applicable taxes, duties, or shipping costs are presented during the ordering process so you can review them before completing your purchase.
If we identify a clear pricing error on a product page, we will contact you before processing your order. You will have the option to proceed at the corrected price or cancel without charge.
Placing an Order
When you submit an order, you receive an order confirmation email. This confirms we have received your request. Your order is accepted once we process and dispatch it, or when we send a separate dispatch confirmation.
We may contact you or cancel an order if payment cannot be authorised, if we identify a product or pricing error, if the delivery address is incomplete or unverifiable, or if we have reasonable suspicion of fraudulent activity. If we cancel an order you have already paid for, we will refund the amount paid.
Payment
You agree to provide valid payment and billing information when placing an order. By submitting an order, you authorise us to process payment through the methods available at checkout.
We do not store your full card number or security code. Payment processing is handled through secure third-party services integrated with our Shopify storefront.
Delivery and Returns
Order processing, shipping timelines, and delivery areas are governed by our Shipping & Delivery policy. Returns, refunds, and exchanges follow our Returns policy. Both are available through links in our site footer or by contacting us directly.
Nothing in these terms limits your statutory rights as a consumer under the laws applicable in your country of purchase.
Your Information and Privacy
You agree to provide accurate and current information when ordering, paying for, and receiving goods from our store. We handle your personal data in accordance with our Privacy Policy.
Acceptable Use
You agree not to use pellorai.shop to commit fraud, impersonate others, attempt unauthorised access to our systems, distribute malicious code, scrape protected data, infringe intellectual property rights, or interfere with other customers' use of the site.
Brand Content and Intellectual Property
The Pellorai name, logo, original text, images, and design elements on this site are protected. You may not copy, reproduce, or use them commercially without our permission. This does not affect your right to share your genuine experience as a customer.
Shopify and Third-Party Services
Our storefront is powered by Shopify, which provides the e-commerce platform technology. Shopify is not the seller of our products and is not a party to your purchase contract with us. Third-party services you may encounter at checkout or in delivery are governed by their own terms.
Changes to These Terms
We may update these terms to reflect changes in our services, policies, or legal requirements. The version published on this page is the one in effect when you place an order. We encourage you to review this page periodically.
Questions or Concerns
If you have questions about these terms or need help with an order, reach out to us at david@pellorai.shop.