We want you to be satisfied with your Pellorai order. If something isn't right—whether it's the wrong item, a delivery issue, or a change of mind—this page explains what to do and what to expect.
Getting in Touch
For any return, refund, or exchange request, email our support team at david@pellorai.shop. Include your order number and a clear description of the issue so we can assist you as quickly as possible.
Received the Wrong Item
If you received an item that doesn't match your order, contact us with your order number and a photo of what arrived. We will review your claim and advise on next steps, including whether a return shipment is needed and who covers the return cost.
Changed Your Mind
If you no longer want an item you ordered, reach out to us at david@pellorai.shop with your order number. We will confirm whether your item qualifies for a return and provide instructions for sending it back.
Package Lost in Transit
If your tracking shows no movement or your parcel hasn't arrived within the expected window (7–12 business days after dispatch), please contact us with your order number. We will investigate with the carrier and let you know the outcome and any available resolution.
Item Arrived Damaged
If your package or its contents were damaged during delivery, email us with your order number and photos showing the damage as soon as you notice it. We will assess the claim and advise on the next step.
Exchanges
If you need a different size, colour, or style, contact us with your order number and the item you'd like instead. We will confirm availability and explain the process for exchanging your product.
After Your Request Is Reviewed
Once we receive your claim, our team will assess it and communicate the outcome to you by email. If a refund is approved, it will be issued to your original payment method. If an exchange is approved, we will confirm the replacement item and shipping details.
Specific return windows, condition requirements, non-returnable categories, return shipping responsibility, and refund processing timelines are confirmed to you individually when your request is reviewed. If you have questions before initiating a claim, please email us.
Contact Us
Pellorai
EASTMOOR PROPERTY LIMITED
david@pellorai.shop
6 WAVERLEY ROAD, MANCHESTER, UNITED KINGDOM, M28 7UW
We typically respond within 1–2 business days.