This Privacy Policy describes how Pellorai, operated by EASTMOOR PROPERTY LIMITED (registered at 6 Waverley Road, Manchester, United Kingdom, M28 7UW), collects, uses, and safeguards personal information when you browse pellorai.shop, place an order, or contact our team. It applies to customers in North America, Europe, and Australia.
What information we collect
Information you provide directly. When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, billing address, shipping address, and any details you include in messages or order notes. We also keep a record of the products you purchase, order amounts, and transaction status.
Payment information. Orders on pellorai.shop are processed through Shopify's checkout system. We receive confirmation that a payment was completed and the associated order details, but we do not collect or store your full card number, security code, or complete payment account credentials.
Information collected automatically. When you visit our store, we may record your IP address, browser type, device information, referring pages, and interactions such as pages viewed, items added to your cart, and checkout attempts. This data helps us maintain site functionality and understand how customers use pellorai.shop.
Why we use your information
We process personal data for the following purposes:
- Fulfilling and delivering your orders, including payment processing and shipping coordination.
- Providing customer support, handling returns, and issuing refunds.
- Protecting the security of our store and preventing fraud or abuse.
- Maintaining and improving the technical operation of pellorai.shop.
- Sending marketing communications only where you have opted in.
- Complying with legal and regulatory obligations applicable to our business.
Processing necessary to complete a transaction or ensure security is distinct from optional uses such as analytics or marketing. You can manage your preferences for non-essential uses as described below.
Cookies and tracking technologies
Like most online stores, pellorai.shop uses cookies and similar technologies. These serve different purposes:
- Essential cookies keep your cart active, maintain login sessions, and support secure checkout. Disabling these may prevent you from completing purchases.
- Preference cookies remember choices such as language or region so you do not need to re-enter them on each visit.
- Analytics cookies help us understand which pages are visited and how customers navigate the store, so we can improve the experience.
- Marketing cookies may be used to show relevant content, but only where you have provided consent through our cookie banner.
You can manage non-essential cookies through the cookie preference banner that appears when you first visit pellorai.shop, or by adjusting your browser settings. Note that changing browser settings does not remove all tracking, and we cannot control cookies set by third-party services embedded in our pages.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That page describes Shopify's platform-level cookie practices and does not replace this policy's description of technologies specific to pellorai.shop.
When we share your information
We share personal data only to the extent needed to operate our store. This includes:
- Shopify, which hosts our storefront, processes payments, and provides the technical infrastructure. Shopify handles your data in accordance with its own privacy practices; you can read more in the Shopify Consumer Privacy Policy.
- Delivery and logistics providers, who receive the minimum information required to ship your order (typically name, address, and contact details).
- Payment processors, which handle transaction authorization through Shopify's checkout.
We may also disclose information where required by law, in response to a valid legal request, or in connection with a business reorganisation, always using the narrowest disclosure necessary.
How we protect and retain your data
We take reasonable technical and organisational measures appropriate to the nature of our business to protect your personal information from unauthorised access, alteration, or disclosure. We limit access to personal data to staff and service providers who need it to perform their role. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, maintain accurate business records, resolve disputes, and meet applicable legal requirements. Once these purposes no longer apply, we delete or anonymise the data.
Your privacy choices and rights
Depending on your location and the laws that apply to you, you may have the right to request access to your personal data, ask for corrections, request deletion, object to or restrict certain processing, or withdraw consent you previously gave. To exercise any of these rights, contact us at david@pellorai.shop. We may need to verify your identity before responding to protect your information.
You can also unsubscribe from marketing emails at any time using the link included in each message, or adjust your cookie preferences through the banner on pellorai.shop.
International processing and children
Pellorai is operated from the United Kingdom and serves customers in North America, Europe, and Australia. Your personal information may be processed or stored in systems located outside your country of residence, including through Shopify's infrastructure.
Our store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can address the situation.
Changes to this policy
We may update this Privacy Policy as our business, technology, or legal obligations change. The version published on this page is always the current one; we encourage you to review it periodically.
Contact us
If you have questions about this policy or wish to make a request regarding your personal information, reach out to us at david@pellorai.shop.