Whether you're searching for the perfect evening gown, a loungewear set, or a statement coat, this page answers the questions our customers ask most before and after placing an order at Pellorai.
Finding the Right Piece
What types of clothing does Pellorai offer?
Pellorai carries 254 products across five main categories: Evening Gowns, Loungewear Sets, Outerwear Coats, One Piece, and New Arrivals. Within Evening Gowns, you can browse sub-collections such as Wedding Guest, Sequin Sparkle, Lace Details, Corset Silhouettes, Mermaid Cut, and Halter Necklines. Use the navigation menu or the Best Sellers collection to start exploring.
How do I find a specific style, such as a corset-back dress or a wide-leg jumpsuit?
Start with the primary collection that matches the garment type (for example, Evening Gowns for formal dresses or One Piece for jumpsuits), then refine using sub-collections like Corset Silhouettes or Mermaid Cut. Each product page lists available colors and sizes so you can confirm options before adding to cart.
What sizes are available?
Most garments range from S to 3XL, and some evening gowns also come in XS. Exact size availability varies by product, so always check the size selector on the specific item page. Each product includes a detailed size chart with bust, waist, and hip measurements in inches.
How do I choose the right size for a formal gown or jumpsuit?
Refer to the size chart printed on each product page and compare your measurements to the listed ranges. Manual measurements may vary by 0.4–1.2 inches. If you fall between two sizes, the product description will note whether sizing up is recommended for that particular style. For gowns with adjustable lace-up backs, you may have more flexibility in the waist and bust area.
Are the colors shown on product pages accurate?
Colors are named descriptively on each product (for example, Dusty Pink, Sage Green, Burgundy, Champagne). Actual appearance can vary slightly depending on your screen settings and lighting. If you have a specific concern about color accuracy, contact us before ordering.
Ordering and Delivery
How long does it take to process my order?
Orders are processed within 1–3 business days. This is the time from when your order is placed to when it leaves our warehouse, and it is separate from the transit time below.
How long will shipping take once my order is on its way?
Estimated transit time is 7–12 business days after your order ships. Total time from purchase to delivery is therefore roughly 8–15 business days, combining processing and transit. These are estimates, not guarantees, and actual delivery may vary by destination and carrier conditions.
Which countries does Pellorai ship to?
Pellorai serves customers in North America, Europe, and Australia. Specific country availability and any shipping restrictions are shown at checkout when you enter your delivery address.
Can I change or cancel my order after placing it?
Because orders are processed within 1–3 business days, changes or cancellations may be possible if you contact us quickly. Email david@pellorai.shop with your order number and the change you need. Once an order has shipped, it cannot be modified.
What happens if my package is delayed, lost, or arrives damaged?
Contact david@pellorai.shop with your order number, a description of the issue, and photos if the item arrived damaged. We will review your case and guide you through the next steps. Please allow the full estimated transit window to pass before reporting a package as lost.
After Your Purchase
How do I care for my Pellorai garment?
Care instructions vary by fabric and construction. Check the care label attached to your garment and the product description page for specific guidance. Delicate details such as beading, lace appliqués, feather trim, and tulle layers may require extra caution. If the product page does not include care notes, reach out to us for advice before washing.
What should I do if the garment doesn't fit as expected?
Each product page includes a size chart with bust, waist, and hip measurements. If you believe there is a fit issue, contact david@pellorai.shop with your order number, the size you ordered, and your actual measurements. We will help determine the best next step.
Getting in Touch
How do I reach Pellorai customer support?
Email us at david@pellorai.shop. For the fastest resolution, include your order number, the email address used at checkout, and a brief description of your question or issue. Please do not send sensitive information such as full card numbers or passwords via email.